Hollymarks is one of Nigeria’s online retailer and maker of customized premium marking products such as seals (table and pocket seals), stamps, award plaques (wooden and glass), General engraving work on numerous surfaces such as plastic, glass, metal and stone.

We also engage in some print works to produce customized complementary cards, letterhead papers, envelopes, promotional banners, stickers, flyers e.t.c

Our aim and vision is to become a one-stop online solution for all your customized premium marking products, award plaques and print works in Lagos, Nigeria and worldwide.

What are your opening hours

Our activities at  hollymarks.com.ng are 100% online and we are open to take orders from customers 24 hours 7 days a week, but we do not ship or deliver order on sundays and public holidays except by a special arrangement with customer. To make a special arrangement with us, please call 08027509883 or send us an email to info@hollymarks.com.ng

Can I shop at hollymarks.com.ng without an account

Yes, visitor can start shopping at hollymarks.com.ng without an account, but very simple registration will be required to complete order upon checkout, while a returning customer only needs to login with username and password to shop on our website

How do I place order at hollymarks.com.ng

To place an order at hollymarks.com.ng is very easy. One can start by entering an item keyword (product name) in the search box to find the product or simply browse through the categories, when you find the item you want, click on the add to cart icon to add it to your shopping cart, When you are done, click on checkout to complete your order.

Do you accept order by phone

Yes, we accept telephone orders via this phone number 07083085709
Mondays – Saturdays
9AM – 5PM

What happens to my cart if I leave before completing my order

At hollymarks.com.ng, we have an auto cart saver for all registered members, to ensure that everything you have in your shopping cart is saved, so that the next time you come back, you can pick up from where you left off.

Do product images reflect exactly what I will receive

Most items on our website do have actual images of what will be delivered, although some products might vary slightly from what is displayed on our website, This happens occasionally for a variety of reasons including: change in design and packaging of an item by the maker.
95% of what will be delivered to you is exactly what is displayed on our website.

What happens if my desired product is unavailable

We delight in going the extra mile to ensure we always have all your shopping needs. If after checking and your desired product is still unavailable, we will contact you to offer suitable replacement.

You may decide not to accept the replacement, but once you accept and confirm it, we will despatch it to you.

Can i cancel or change an order

Yes, you can change, reschedule or cancel both pre-paid and cash-on-delivery order not later than 20 minutes after the order was made or before the item has been scheduled for delivery.

Order cancellation must be received before this deadline and after the deadline, a 100% item restocking fee will be charged.

How do I login to my account

Click on my account to see the sign in page, enter your username and password and click login to see your dashboard and view your account summary, past and recent orders, addresses and all your account information.

How do I change my password

If you wish to change your password, simply login with your username and password to view your account, from your account, click on (edit password and account details) and follow the instructions to change your password.

How do i reset my password if i forget it

If you forget your password and wish to reset it, click on (lost my password) from the login page to display where you will be required to enter your registered email, simply enter your email and click (Reset password), a link will be sent to your email, follow the instructions in the email containing the link to reset your password.

How can I view the status of my order

To see the status of your order, or view the item(s) you ordered, click on my account to access your account dashboard

Will you deliver to my area

Yes, we deliver to most addresses in Lagos, outside Lagos and some international destinations too.

How much is the delivery cost of my order

Currently, we do free delivery for pre-paid Lagos orders of N35,000 and above

N1,400 for orders below N35,000 within Lagos

Orders going to outskirt of Lagos may attract a little more.

N2,900 is charged for orders going to other states within Nigeria

Heavy item charges may also apply if the total weight of an order exceeds 3kg.

FOR INTERNATIONAL ORDER:

Customer need to call or email us after placing order to confirm current freight charge.

Phone: +234 7083085709, Email: info@hollymarks.com.ng

How long will my order take to arrive

Lagos order: We deliver within 24 working hours after receipt of order for most of our products, However, other customized products may take slightly more time to be delivered

Other states in Nigeria: Our products will get to customer within 3 – 7 working days after receipt of order for most of our products, However, other customized products may take slightly more time to be delivered

International Order: within 7 -21 working days, but may take slightly more time for some of our customized products to be delivered

I made an order but am not home to take delivery, what happens next

If you are out and you think you may not be home in time to receive your order, or if you miss your delivery, please call us with this phone number 08027509883 to re-schedule delivery

Can I return an order if it's damaged or incorrect

For any reason at all, If we deliver an incorrect or damaged product to you and the damage to the item has been caused by us, please notify the delivery person immediately and we will happily replace the item at no cost to you, once you take delivery of your order and signed confirming it without observing any incorrectness or damage, you take ownership of the item(s) and Hollymarks will not be able to accept returns.

Our area of operations within Lagos includes:

Ikeja, Lekki, Ajah, Ikoyi, Ogba, Victoria Island, Ilupeju, Maryland, Agege, Magodo, Ketu, Ojodu, Anthony, Ajao, Festac, Ikorodu, Mushin, Ejigbo, Bariga, Ogudu, Apapa-Oshodi Exp, Apapa, Yaba, Surulere, Lagos Island, Maza-maza, Kiri-kiri, somolu, oworo, kosofe, but not limited to these areas.

If we are unable to ship to your address, we will notify you immediately we received your order.

How do I make payment at hollymarks.com.ng

We accept the following methods for payment:
ATM / Debit Cards, including Master Card and Visa Card (online payment)
Pay with Cash (Pay on Delivery)

Bank Transfer:

Hollymarks Ventures
001 016 6056
Sterling Bank Plc.

How Do I Get a Refund

Refunds will be credited back to ATM card or bank account from which payment was made

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