FAQs

Yes, visitor can start shopping at hollymarks.com.ng without an account, but very simple registration will be required to complete order upon checkout, while a returning customer only needs to login with username and password to shop on our website

To place an order at hollymarks.com.ng is very easy. One can start by entering an item keyword (product name) in the search box to find the product or simply browse through the categories, when you find the item you want, click on the add to cart icon to add it to your shopping cart, When you are done, click on checkout to complete your order.

Yes, we accept telephone orders via this phone number 07083085709
Mondays – Saturdays
9AM – 5PM

At hollymarks.com.ng, we have an auto cart saver for all registered members, to ensure that everything you have in your shopping cart is saved, so that the next time you come back, you can pick up from where you left off.

Most items on our website do have actual images of what will be delivered, although some products might vary slightly from what is displayed on our website, This happens occasionally for a variety of reasons including: change in design and packaging of an item by the maker.
95% of what will be delivered to you is exactly what is displayed on our website.

We delight in going the extra mile to ensure we always have all your shopping needs. If after checking and your desired product is still unavailable, we will contact you to offer suitable replacement.

You may decide not to accept the replacement, but once you accept and confirm it, we will despatch it to you.

Yes, you can change, reschedule or cancel both pre-paid and cash-on-delivery order not later than 20 minutes after the order was made or before the item has been scheduled for delivery.

Order cancellation must be received before this deadline and after the deadline, a 100% item restocking fee will be charged.

Click on my account to see the sign in page, enter your username and password and click login to see your dashboard and view your account summary, past and recent orders, addresses and all your account information.

If you wish to change your password, simply login with your username and password to view your account, from your account, click on (edit password and account details) and follow the instructions to change your password.

If you forget your password and wish to reset it, click on (lost my password) from the login page to display where you will be required to enter your registered email, simply enter your email and click (Reset password), a link will be sent to your email, follow the instructions in the email containing the link to reset your password.

To see the status of your order, or view the item(s) you ordered, click on my account to access your account dashboard

Yes, we deliver to most addresses in Lagos, outside Lagos and some international destinations too.

Currently, we do free delivery for pre-paid Lagos orders of N35,000 and above

N1,400 for orders below N35,000 within Lagos

Orders going to outskirt of Lagos may attract a little more.

N2,900 is charged for orders going to other states within Nigeria

Heavy item charges may also apply if the total weight of an order exceeds 3kg.

FOR INTERNATIONAL ORDER:

Customer need to call or email us after placing order to confirm current freight charge.

Phone: +234 7083085709, Email: info@hollymarks.com.ng

Lagos order: We deliver within 24 working hours after receipt of order for most of our products, However, other customized products may take slightly more time to be delivered

Other states in Nigeria: Our products will get to customer within 3 – 7 working days after receipt of order for most of our products, However, other customized products may take slightly more time to be delivered

International Order: within 7 -21 working days, but may take slightly more time for some of our customized products to be delivered

If you are out and you think you may not be home in time to receive your order, or if you miss your delivery, please call us with this phone number 08027509883 to re-schedule delivery

For any reason at all, If we deliver an incorrect or damaged product to you and the damage to the item has been caused by us, please notify the delivery person immediately and we will happily replace the item at no cost to you, once you take delivery of your order and signed confirming it without observing any incorrectness or damage, you take ownership of the item(s) and Hollymarks will not be able to accept returns.

Ikeja, Lekki, Ajah, Ikoyi, Ogba, Victoria Island, Ilupeju, Maryland, Agege, Magodo, Ketu, Ojodu, Anthony, Ajao, Festac, Ikorodu, Mushin, Ejigbo, Bariga, Ogudu, Apapa-Oshodi Exp, Apapa, Yaba, Surulere, Lagos Island, Maza-maza, Kiri-kiri, somolu, oworo, kosofe, but not limited to these areas.

If we are unable to ship to your address, we will notify you immediately we received your order.

We accept the following methods for payment:
ATM / Debit Cards, including Master Card and Visa Card (online payment)
Pay with Cash (Pay on Delivery)

Bank Transfer:

Hollymarks Ventures
001 016 6056
Sterling Bank Plc.

Refunds will be credited back to ATM card or bank account from which payment was made